Surveys & Insights

Use Surveys to collect focused feedback from your customers and analyze what matters most across your business.

What are Surveys?

In Trustify, surveys let you define up to 6 items (for example Customer Service, Pricing, or Location) that customers rate from 1 to 5 stars.

  • Use different surveys for different business areas.
  • Assign one survey to multiple profile pages.
  • Display survey context with reviews (if enabled in profile page settings).

Open Surveys

In the Trustify App, go to Apps → Surveys.

On this page you can:

  • Search and filter surveys.
  • Create a new survey.
  • See status, language, item count, and response count.
  • Open a survey to manage details and results.

Create a survey

Click Create Survey and complete the two setup steps.

Step 1 - General Settings

  • Title: Internal and display name of the survey.
  • Profile Pages: Select one or more profile pages where this survey can be used.
  • Language: Choose one or more survey languages.

Click Next.

Step 2 - Survey Items

  • Add the questions/items customers should rate.
  • You can add up to 6 items.
  • Reorder items if needed and remove items you do not want.

Click Create to publish the survey.

Manage a survey and view insights

From Apps → Surveys, open a survey to access its detail view.

In the survey detail view you can see:

  • Responses: Total number of submitted responses.
  • Average rating: Overall rating for the survey.
  • Response trend: Chart of survey responses over time.
  • Item ratings: Rating breakdown per survey item.
  • Linked profile pages: Where the survey is currently used.

You can also close a survey from the Actions panel when it is no longer needed.

Survey item ratings detail view example

In the survey detail view, click Share Survey.

You get a general survey link format and a custom link generator:

  • General Survey Link: Uses a placeholder profile slug.
  • Custom Survey Link: Select a profile page and language to generate a ready-to-use link.
https://in.trustify.ch/[profile-slug]/rate?s=[survey-id]
https://in.trustify.ch/[language]/[profile-slug]/rate?s=[survey-id]

Use these links in email campaigns, QR codes, or customer follow-ups when you want feedback for a specific survey.